What we do with your material

What happens to the recordings, PDFs and links you give FastCoach, step by step.

In force from 14 November 2026.

What you give us

Audio and video recordings, PDFs and links to your own pages. Upload only material you own or have permission to use.

What we do with it

• We store it in object storage at Scaleway, in its Amsterdam region in the Netherlands.
• We transcribe it. The audio is sent to a transcription model, today OpenAI's. You get the full transcript, with timestamps, to read, search and download before you train anything on it.
• We index it. Transcripts and documents go into a SourceBook: a searchable index of your material, kept in our Postgres database and in object storage, both at Scaleway in the EU.
• We answer from it. When someone asks your coach a question, the coach looks up the passages in your SourceBook that match it. We send the question and those passages to a language model, and it writes the answer. Today that model is hosted by Scaleway in the EU or by OpenAI, depending on which model we have approved for the job.

What we never do

• We don't train shared AI models on your material or on your visitors' chats.
• We don't show your files to anyone. Visitors see your coach's answers, not your files.
• We don't publish a coach for you. It answers only once you publish it, and only where you publish it.
• We don't sell your material or use it for advertising.

Your visitors' chats

For the chats on your site and in your Discord, you are the controller and FastCoach is your processor. You can read your coaches' chats. If you give a coach to another person, its earlier conversations stay with you for 90 days and the new owner starts with none. The privacy policy has the details.

Deleting

You can delete any file from the app, without writing to support. Deleting removes the file and its transcripts from our storage for good. Before you confirm, we tell you which coaches use it, including any that are answering right now.

To close your account and delete everything in it, write to [email protected].