Terms of service

The agreement between FastCoach and the creators who use it.

In force from 14 November 2026.

About these terms

These terms are an agreement between you and Wonop ApS, registered in Denmark under CVR number 41904143, of Klokagervej 26, 9800 Hjørring, Denmark ("FastCoach", "we", "us"). They apply when you create an account at app.fastcoach.io or publish a coach.

FastCoach is made for people who coach or teach as part of their trade or business. If you use it for a business, you accept these terms on its behalf. If you are a consumer, the rights consumer law gives you still apply, and nothing here takes them away.

The privacy policy and what we do with your material are part of these terms.

The service

You upload material you have recorded or written. We transcribe it, build a searchable SourceBook from it and train coaches that answer from it. You publish a coach on the websites you allow and in your Discord. Every training run makes a fixed version, and you choose which version answers.

Your account

You sign in with a one-time code sent to your email address. Keep that mailbox secure: anyone who can read it can sign in as you. You are responsible for what is done in your account.

The plan, the allowance and payment

• Price. The Creator plan costs $49 a month, billed monthly in advance through Stripe.
• Allowance. The plan includes 1,000 answers a month. One answer is one reply from one of your coaches, on your site, in Discord or while you test. Transcribing material uses the same allowance, one answer per minute of audio, and so does training a coach. When the allowance runs out, coaches stop answering until it renews or you agree a larger one with us.
• Storage. Up to 100 GB and 100 files of material per account.
• Cancelling. You can cancel at any time. The plan runs to the end of the period you have paid for. We don't refund part months unless the law requires it.
• Changes. We may change the price, the allowance or the limits. We email you at least 30 days before a price rise or a lower limit affects you, and you can cancel before it takes effect.

Your material

Your material stays yours. You give us permission to store, transcribe, index and use it to run your own coaches, and for nothing else. We don't train shared AI models on it.

Upload only material you own or have permission to use, including the consent of anyone else who speaks in it. You confirm this before your first upload.

Your coaches and your visitors

• Answers can be wrong. A coach's answers are written by an AI model from your material. It can misread a question or get something wrong. Try a version before you publish it. You are responsible for the coaches you publish.
• You control your visitors' chats. For the chats on your site and in your Discord, you are the controller and we are your processor. Tell your visitors that the chat is run with FastCoach and link to our privacy policy.
• Where a coach can appear. You name the websites that may show your coach. Other sites cannot put it on their pages.

What you may not do

Don't use FastCoach to publish unlawful content, to pass a coach off as another real person, or to give advice that requires a licence you don't hold. Don't try to get around the allowance, the limits or our security, and don't use FastCoach to harm others.

Suspension and closing an account

We may suspend a coach or an account that breaks these terms or the law, or that puts other people or FastCoach at risk. Where we can, we tell you first and give you the chance to fix it. You can close your account at any time by writing to us. When it closes, we delete your material, transcripts and coaches.

Warranties

We provide FastCoach with reasonable skill and care. Apart from that, and as far as the law allows, it is provided "as is". We don't promise that it will meet every need you have or that every answer will be right.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, for gross negligence or wilful misconduct, or any other liability the law does not allow to be limited.

As far as the law allows, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data, and our total liability under these terms is limited to the fees you paid FastCoach in the 12 months before the claim, and at least USD 100.

Changes to these terms

We post every new version on this page with its date. For a change that affects you materially, we email you at least 30 days before it takes effect. If you don't agree, you can stop using FastCoach before then. A change required by law or for security may take effect sooner.

Law and courts

These terms are governed by the laws of Denmark. Disputes go to the courts of Copenhagen, Denmark, unless the law gives you the right to go to the courts where you live.

Contact

Wonop ApS, Klokagervej 26, 9800 Hjørring, Denmark. VAT number DK41904143. Write to [email protected].