Privacy policy

What FastCoach collects about creators and about the people who chat with their coaches, why, where it is kept, and your rights.

In force from 14 November 2026.

Who we are

FastCoach is run by Wonop ApS, Klokagervej 26, 9800 Hjørring, Denmark, CVR 41904143. Write to [email protected] about anything in this policy. We have not appointed a data protection officer; the same address reaches the person responsible.

Two roles

• Creators. If you have a FastCoach account, Wonop ApS is the controller of your account data and decides how it is used. Most of this policy is about that data.
• Visitors. If you chat with a creator's coach, on their website or in their Discord, the creator is the controller of that chat. FastCoach is the processor: we handle the chat only to run the coach for the creator. Ask the creator first about your chats. Requests that reach us, we pass on to them and help them answer.

What we collect about creators

• Account. Your email address, which is also your sign-in name, and the name you give.
• Sign-in. There is no password. We email you a one-time code, and a session keeps you signed in on that browser.
• Your material. The audio, video and PDF files you upload and the links you add, the transcripts we make of them, and the SourceBook we build from them: a searchable index of your material that your coaches answer from. The material page explains each step.
• Coaches. Each coach's name, settings, versions, the sites you allow and, if you connect one, its Discord server and channel.
• Billing. Stripe handles your payment. We receive your Stripe customer ID, your plan and the state of your subscription. We never see your card number.
• Usage. How many answers each coach gave and how many minutes of audio we transcribed, so we can count your allowance.
• Support. What you write to us and our replies.

What we handle for creators about their visitors

• Chats. The questions people ask a coach, the coach's answers, when they were asked, and where: the website or the Discord server.
• Technical data. The IP address and browser details that come with each request. We use them to deliver the answer and to limit abuse.

The creator who owns the coach can read its chats. If a creator gives a coach to another person, the conversations the coach had before stay with the creator who gave it away. They can read and export them for 90 days, and the new owner starts with none.

Why we use it

• To run your account, store and transcribe your material, build and run your coaches, and bill your plan: performance of our contract with you (GDPR Art. 6(1)(b)).
• To keep accounting records: a legal obligation (Art. 6(1)(c)).
• To keep FastCoach secure and stop abuse: our legitimate interest (Art. 6(1)(f)).
• For visitors' chats, the creator decides why the data is collected and on what basis. We process it on their instructions.

We don't sell personal data and don't use it for advertising. We don't train shared AI models on creators' material or on visitors' chats.

Where it is stored and who processes it

• Scaleway, in its Amsterdam region in the Netherlands: our servers, the Postgres database, the file storage that holds your material, transcripts and SourceBooks, our job queues and our email.
• AI model providers. To transcribe a file, we send its audio to a transcription model. To answer a question, we send the question and the passages of your material that match it to a language model. Today OpenAI transcribes audio, and answers come from a model hosted by Scaleway in the EU or by OpenAI, depending on which model we have approved for the job. The providers process this data only to return the transcript or the answer.
• Stripe, for payments.
• Discord, if you connect a coach to a Discord server. Questions and answers there pass through Discord.
• PagesPrinter, another Wonop ApS product, hosts this website, with Cloudflare's network in front of it. PagesPrinter counts visits without cookies.

OpenAI, Stripe, Discord and Cloudflare are based in the United States, so some data may be processed outside the European Economic Area. Where that happens we rely on the EU-US Data Privacy Framework where the provider is certified, or on the European Commission's standard contractual clauses.

How long we keep it

• Material, transcripts and SourceBooks: until you delete them. Deleting a file removes it and its transcripts from our storage.
• Account and coaches: while your account exists. Write to us to close it.
• Visitors' chats: in the creator's account while the creator keeps the coach. A creator can ask us to delete them at any time.
• Given-away coaches: the sender keeps the earlier conversations for 90 days, as described above.
• Billing records: as long as Danish bookkeeping law requires, generally five years after the end of the financial year.

Your rights

You can ask for a copy of your personal data, and ask us to correct it, delete it, restrict its use or give it to you in a portable format. Where we rely on legitimate interest, you can object. Write to [email protected]. We answer within one month. If you chatted with a coach, ask the creator who runs it first, since they control that data.

You can also complain to a data protection authority, in particular where you live or work. Ours is Datatilsynet, the Danish Data Protection Agency.

Cookies and browser storage

This website remembers your colour theme in your browser. The FastCoach app at app.fastcoach.io keeps a sign-in session in your browser so that you stay signed in. Neither uses advertising or tracking tools.

Changes to this policy

We post every new version on this page with its date. If a change matters to you, we email account holders before it takes effect.